FAQ

1. Go to our website, https://www.norwegiansalmon.com.sg and click Membership

2. Choose your preferred card, Virtual Card or Physical card and click on the product name

3. Click ADD TO CART

4. Fill in the Delivery Information accordingly and click PROCEED TO PAYMENT

1. Go to the ATM payment system and select QR code option, you will see 'Touch to pay with QR'

2. Go to your Monyx App and click QR scanner and scan QR code OR key in the Monyx ID next to the QR code

3. After scanning, click 'Pay'

4. Machine will prompt you to press and select desired product number on the ATM keypad

5. You will see 'Machine Processing' on the payment system screen, wait until it shows 'Thank you'

6. Take the product out from the ATM door below. For multiple purchases, please remove the previous product from door before next purchase.

1. Login and click 'Register Loyalty Card'

2. Please enter country code and mobile number

1. Login and click 'Register Loyalty Card'

2. Please enter your display card number at the back of your card

2. For physical cards, please enter your display card number.

For virtual cards, please enter your country code and mobile number. E.g. 6591234567

2. Please enter country code and mobile number

1. Login and click 'Register Loyalty Card'

2. Select or Enter your card number (For Virtual Card, enter your mobile number. For Physical Card, enter your card number shown on the card)

• For Virtual Card, enter your mobile number with country code 65 in front (e.g. 6591234567)
• For Physical Card, enter your card number shown on the card.

3. Click on the Plan you want and click PROCEED TO PAYMENT

4. The Topup Value credit will instantly be added in your card. You can check the credit in the Monyx wallet app.

1 mobile number can only REGISTER 1 virtual card. However, there are no restriction in LINKING multiple cards to a membership account, be it virtual and physical, or mix of both cards.

Refer to https://www.norwegiansalmon.com.sg/loyalty for individual usage.

Unfortunately, loyalty card is NOT valid for bulk purchase, it is only valid for ATM purchases.

No, refund is only in form of Virtual credits, for second attempt to purchase at our ATMs.

Frozen - Norwegian Premium Salmon Fillet Portion - Cook before consumption

Frozen - Norwegian Premium Smoked Salmon - Defrost to eat*

Frozen - Norwegian Premium Sashimi - Defrost to eat*

Frozen - Norwegian Premium Teriyaki Mackerel - Defrost to eat*

No. You cannot do multiple purchase IN 1 SHOT, however you can purchase 1 by 1 multiple times. For smoother multiple purchases, please allow 3 – 4 seconds gap in between transactions. Please note to remove purchased product each time to avoid packets getting stuck in the bottom compartment.

If you encounter purchase errors, please contact us at 90055082. Our office operates from Monday to Thursday: 8.30am to 6.30pm, Friday: 8.30am to 5.30pm (CLOSED ON SATRUDAYS, SUNDAYS AND PUBLIC HOLIDAYS)

One of the reasons for failed transaction is connectivity issue. Please contact us if you face any “Txn Failed” issues

This might be due to pressing keypad multiple times too quickly. Please allow some time for the system to capture your information.

Banks impose a limit to prevent fraud after multiple purchases. Clients must resolve this issue with the bank personally.

a) Single Machine (1 door)

- Lift outer flap

- Push inner flap (apply force if need to)

b) Extended Machine (2 door)

- Proceed to Door 1 for product #1, Door 2 for product #2, #3 and #4

- Lift outer flap

- Push inner flap (apply force if need to)