FAQ
Loyalty Card
1. How to purchase loyalty cards?
1. Go to our website, https://www.norwegiansalmon.com.sg and click Membership
2. Choose your preferred card, Virtual Card or Physical card and click on the product name
3. Click ADD TO CART
4. Fill in the Delivery Information accordingly and click PROCEED TO PAYMENT
2. How to set up virtual loyalty card on your device?
2. Sign up with your mobile number and click Next
3. Enter verification code (To get code:Step 4)
4. You will receive TEXT MESSAGE from 'Monyx' with Verification Code
5. It will lead to 'Get Reward Notifications', set preferred settings
6. Click 'Not Now'
7. Click 'Skip'
8. You will see your Norwegian Salmon Loyalty Card under Home tab
9. Scan the QR code and register membership account on our website. To enjoy the top up promotions link the card to your account and you are ready to top up.
3. How can I purchase products using virtual loyalty card?
1. Go to the ATM payment system and select QR code option, you will see 'Touch to pay with QR'
2. Go to your Monyx App and click QR scanner and scan QR code OR key in the Monyx ID next to the QR code
3. After scanning, click 'Pay'
4. Machine will prompt you to press and select desired product number on the ATM keypad
5. You will see 'Machine Processing' on the payment system screen, wait until it shows 'Thank you'
6. Take the product out from the ATM door below. For multiple purchases, please remove the previous product from door before next purchase.
5. How can I link physical card to my membership account?
1. Login and click 'Register Loyalty Card'
2. Please enter your display card number at the back of your card
2.
For physical cards, please enter your display card number.
For virtual cards, please enter your country code and mobile number. E.g. 6591234567
2. Please enter country code and mobile number
6. How to top up my loyalty card?
1. Login and click 'Register Loyalty Card'
2. Select or Enter your card number (For Virtual Card, enter your mobile number. For Physical Card, enter your card number shown on the card)
- For Virtual Card, enter your mobile number with country code 65 in front (e.g. 6591234567)
- For Physical Card, enter your card number shown on the card.
3. Click on the Plan you want and click PROCEED TO PAYMENT
4. The Topup Value credit will instantly be added in your card. You can check the credit in the Monyx wallet app.
ATM
2. Can I do multiple purchase in 1 shot?
No. You cannot do multiple purchase IN 1 SHOT, however you can purchase 1 by 1 multiple times. For smoother multiple purchases, please allow 3 – 4 seconds gap in between transactions. Please note to remove purchased product each time to avoid packets getting stuck in the bottom compartment.
7. How do I retrieve my products?
a) Single Machine (1 door)
- Lift outer flap
- Push inner flap (apply force if need to)
b) Extended Machine (2 door)
